Shipping policy
Andrea Sophia - Artist
Shipping Policy
Handmade processing
Processing is the time needed to prepare your piece before shipment and is separate from carrier transit time. The pieces i have available on my website are already made and ready to ship within 1-2 business days (I do not ship on holidays). For any commissioned pieces, a timeframe will be discussed.
Domestic and international fulfillment
Shipping availability depends on the item and delivery address. Review the available shipping options at checkout before ordering. As of right now, I’m only shipping domestically within the US through my website.
Shipping rates
Shipping options and charges are displayed at checkout for your order and delivery address. Our shipping setup includes fixed rates and carrier-calculated options, with product-specific shipping profiles. The applicable rate depends on the products ordered, destination, and available service.
Tracking
Shipping includes tracking. USPS. Tracking information will be sent to the contact information provided and will update through each step of the fulfillment process. Please allow time for your tracking number and information to process as it moves through the carrier system.
Address changes
Please check your delivery address before placing an order. To request a correction, contact me through email at [ etonyxart@gmail.com ] with your order number and corrected address. Please submit your address change the same day as I cannot guarantee that I’ll be able to since I usually ship out orders the next business day (not including holidays).
Delivery timing and delays
Processing and carrier transit are separate stages. Review any timing information provided for your piece and the shipping service selected at checkout. Please be aware of possible carrier disruptions and holidays affecting timing and the arrival of your order. This does not guarantee a specific delivery date, just an estimate. In case of a delay or missing package, I’ll work with you where I can, but I am not responsible for any sudden delays or missing packages. In any instance where the package is returned to me, I’ll notify you and will resend.
For shipping questions, contact me through email at [ etonyxart@gmail.com ] and include your order number.